Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

1) How does the ordering process work?
  i) Choose the items from our catalogue / website.
ii) Check the item stock by calling us at 03-7784 8122, 03-7782 3390 or 03-77823381
iii) Fax us your Purchase Order.
iv) We will issue our invoice to your end. 
v) Provide us with your artwork (if printing are needed) or any modification requirements by email or fax.
   
2) Where does the crystal / trophy / plaque products comes from?
  Our quality & cost effective crystal / trophy / plaque products are both manufactured locally and also imported from Hong Kong / China / Taiwan / Thailand.
   
3) Do you have a showroom where I can 'cash and carry' to purchase?
  Yes, we are located in O.U.G, Kuala Lumpur. You may visit our showroom by obtaining our location from our Find Us page.
   
4) How long will it take to receive my purchase(s)?
  i) Existing Stock item are good for immediate collections
ii) Special indent / out of stock items; within 30-45 days upon confirmation.
   
5) What are the payment options available?
  i) Cash term (C.O.D) - as we are providing very competitive prices.
   
6) What if the chosen model is not available / out of stock?
  Reorder of the item can be arranged with minimum order quantity. However, it is best to check with us if the specific items is still being manufactured.
   
7) What if the answer to my questions is not found in your FAQ section?
  Please call us at 03-7784 8122, 03-7782 3390 or 03-77823381 and we will be at your service.
   
8) Can I print / engrave any logo / text on the chosen items?
  Yes, you can customised thecrystal / trophy / plaque products by printing / engraving any logo / text. You must provide us with the specifications and artworks.
   
9) How long it will take to have the product printed?
  Upon confirmation of sample / artwork, good can be ready within 3-7 days.



Customer Service

Call us and let us assist you.

Max Concept Marketing Sdn. Bhd.(571439-H)
40, Jalan Hujan Rahmat 3, OUG Off Jalan Klang Lama, 58200 Kuala Lumpur, Malaysia.
+ 603 - 7784 8122
+ 603 - 7784 8193
enquiry@trophymalaysia.com
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